Cookie policy

Understanding how and why we use cookies

We use cookies on our websites (namely the general public website accessible under www.hsbc.ch (the "Public Site").

This helps us to improve your experience when using the Site and to ensure the Site perform as you expect it to. In this Cookie Policy HSBC Bank plc, London, Zurich Branch is referred to as the "Bank", also referred to as "we", "us" or "our".  

This Cookie Policy provides you with clear and comprehensive information about the cookies we use and the purposes for using them.

By continuing to browse the Sites, you are agreeing to our use of cookies. You can amend your cookie preferences via our Cookie Settings tool. For further information, please see the section "How you can manage your cookies" below.

Where we use cookies to collect personal information, this will be carried out in accordance with the Privacy Notice of the Bank, which is available at www.hsbc.ch. Please read the Privacy Notice carefully to understand our practices regarding your personal data and how we will treat it.

Where we use cookies to collect personal information, this will be carried out in accordance with the Privacy Notice of the Bank, which is available at www.hsbc.ch. Please read the Privacy Notice carefully to understand our practices regarding your personal data and how we will treat it.

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What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device. We use the following categories of cookies on the Site:

  • 'Strictly necessary' cookies: These cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the website.
  • 'Performance Cookies': These cookies collect information about how visitors use the Site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our Site works.
  • 'Functionality Cookies': These cookies allow the Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.
  • 'Targeting cookies or advertising cookies': These cookies are used to deliver adverts more relevant
    to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns.

Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to "cookies" throughout, however it also covers these alternate mechanisms.

For a detailed description of the cookies that we use on this Site, please see "A list of cookies that we use" below.

More information about cookies can be found on www.allaboutcookies.org.

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How cookies make our websites safer and easier to use

Cookies are used for a variety of reasons, such as to improve the functionality and performance of the Sites and to allow us to tailor the content of the Sites to suit your interests.

We also use cookies to safeguard your privacy when you are browsing the Sites and use secure online application forms. For example, we use cookies to enhance your security by prompting you to end (or by automatically ending) your secure session.

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How we improve our email

In some instances, we use email analytics and reporting tools to see how many of our emails are opened and which links receive the most clicks. Knowing which articles and topics our customers like and which they do not like helps us improve our content and make our emails more relevant.

We maintain strict security standards and procedures to prevent unauthorised access to information about you. We will never contact you by email or otherwise to ask you to validate personal information such as your user ID, password or account numbers. If you receive such a request, please contact us.

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How you can manage your cookies

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. You can amend your cookie preferences for this Site using our Cookie Settings tool.

You do not have to accept cookies, however, please remember that cookies are often used to enable and improve certain functions on our Site. If you choose to switch certain cookies off, it is likely to affect how our Site works and you may not be able to access all or parts of the Site.

For more information about how to disable cookies, visit www.allaboutcookies.org.

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How long the cookies will remain on your computer

The single session cookie is a temporary cookie which remains in the cookie file of your browser until you close the browser.

The other cookies will remain in the cookie file of your browser after the closing of the browser and will become active again when you reopen the Sites. These cookies have different expiration dates.

Following expiry of a cookie, a new version of that cookie will be downloaded when you next visit the Sites, unless you have withdrawn your consent in the meantime.

How we work with trusted third parties

Third parties are trusted suppliers to the Bank. They include our insurance policy providers, partners who provide important functionalities to the Sites, such as our live chat service, and partners who help us improve the Sites, such as Adobe Analytics, who provide statistics about which pages are visited most frequently.

We only use cookies from third parties in order to provide our customers with HSBC products and services. The only time cookies would enable us to share personal information such as your name, address, telephone or email is when you have given us express consent to pass it on to a trusted third party – for example, if you were applying for an insurance product from one of our third party insurance providers.

You will only ever be shown HSBC-branded advertisements on the Sites – never those from other companies. Of course, you may see HSBC-branded advertisements when browsing other companies' websites too. Some of these will be general campaign-related adverts but others will be tailored to your likely interests based upon previous web browsing activity – these can be easily identified as they feature a small blue AdChoices icon in the corner of the advertisement.

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More about your privacy

To find out more about how we protect your privacy when using the Sites, please refer to:

  • the General Terms and Conditions of the Bank;
  • the Privacy Notice of the Bank, which is available at www.hsbc.ch.

Contact

If you would like further information on any of the information above, please address questions, comments and requests to our Data Protection Officer via email at: dataprotection.ch@hsbc.ch

A list of cookies that we use

Strictly necessary cookies

Please see below for a detailed list of the 'Strictly necessary' cookies used on this Site.

Cookie name Description

ASP.NET_SessionId

ASP.Net_SessionId is a cookie which is used to identify the users session on the server. The session being an area on the server which can be used to store data in between http requests.

BC_ACCOUNT

This is the ID of the currently logged in Brightcove account.

BCSI-CS-8891a48514fb40d0

This cookie name is associated with proxy server technology from Bluecoat. Its pattern starts with BCSI-CS- followed by an alpha numeric string. It is generally not actually set by the website being visited, but as a result of accessing the site through a network (like a company network) using Bluecoat technology.

CONSENTMGR

This cookie will be used to store the overall consent captured from the cookie settings tool.

tms_ref

This cookie will be used to store the session referrer.


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Performance cookies

Please see below for a detailed list of the 'Performance' cookies used on this Site.

Cookie name Description

Adobe SiteCatalyst

This cookie assigns a unique ID to your session to connect it to the server and for other internal processes required throughout the course of the session.

AMCVS_2AB511DA57FB93B60A495C21%40AdobeOrg

This cookie is used Adobe Analytics to identify a unique visitor.

dextp

Audience Manager sets this cookie to record the last time it made a data synchronization call. The dextp cookie contains a data provider name or ID and a UNIX UTC timestamp formatted as pipe-delimited strings.

__utma

Unfortunately, you cannot do anything about someone deleting their cookies from their computers. The __utmb and __utmc cookies are gone before you know it, but the __utma, __utmz, and __utmv cookie (when applicable) will remain for a long period of time. Whenever someone deletes the __utma cookie, they are in essence deleting their history with your website. When they visit your website again, they are considered a brand new visitor, just as they were the first time they came around.

__utmz

Mr. __utmz keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. It expires in 15,768,000 seconds – or, in 6 months. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction. __utmz also lets you edit its length with a simple customization to the Google Analytics Tracking code.

_bc_uuid

Audience-enabled players will set a 3rd party cookie and use it to associate viewing data with the same user if Audience Tracking is enabled for their account and the player is using it. If a user ever fills out an Audience lead form, Audience will create a profile for that viewer and all their viewing data will be associated with that profile.

_ga

In order for Google Analytics to determine that two distinct hits belong to the same user, a unique identifier, associated with that particular user, must be sent with each hit.

fs_uid

This cookie is used by FullStory for session tracking.

s_cc

This cookie is used by Adobe Analytics. It is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True").

s_fid

This cookie is used by Adobe Analytics to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions.

s_sq

This cookie is used by Adobe Analytics. It is set and read by the JavaScript code when the ActivityMap functionality is enabled; it contains information about the previous link on this site that was clicked on by the user.

s_sq

This cookie is used by Adobe Analytics. It is set and read by the JavaScript code when the ActivityMap functionality is enabled; it contains information about the previous link on this site that was clicked on by the user.

s_vi; s_vi_gkix24x7Ekxxx7Ekd; s_vi_knhgkizxxen

Unique visitor ID time/date stamp.

s_vi_x7Fjnx7Dx7Cx60afaix60x7Dbfx7B

Unique visitor ID time/date stamp.

utag_main

This cookie used by our sites to manage tags on each of our pages.

viewCount

Increments each page view in a session.


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Functionality cookies

Please see below for a detailed list of the 'Functionality' cookies used on this Site.

Cookie name Description

ei_client_id

This cookie is used to identify unique visitors to Remcom's website within the Engagio application.

nonrbwmswitzerland#lang

This cookie is used to remember your language settings.

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Targeting cookies or advertising cookies

Please see below for a detailed list of the 'Targeting' cookies used on this Site.

Cookie name Description

demdex

Audience Manager sets this cookie to assign a unique ID to a site visitor. The demdex cookie helps Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.

vwo_uuid_v2

This cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. It also allows you to view data in a more refined manner. If you have a test running on multiple domains, you will notice test-specific UUID values.

x_axis_main

These cookies are placed for Media and advertising tracking through Xasis. This information enables us to make our marketing activity more relevant.


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Frequently asked questions about cookies

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you tailored content on our Sites of things we think you might be interested in, but only in relation to HSBC products and services. You will never see advertising on our website from anyone other than HSBC group companies and our agents.

Can cookies allow others access to my computer's hard drive?

The cookies we use cannot look into your computer, smartphone or device for accessing the internet and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?

Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website.

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